The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner.
This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.
Registration of matters for online Disputes Resolutions Process
💡 Key Highlights:
✅ 100% Online – No paperwork or physical visits.
✅ Quick and Transparent – Time-bound resolution process.
✅ For All Investors – Retail and institutional clients.
✅ Covers Brokers, Depository Participants, AMCs, RTAs, etc.
🛠️ How to Use the SMART ODR Platform
First, raise your complaint directly with us (the market participant).
Filing of complaints through SEBI’s online portal
‘SCORES’ and ‘SMARTODR portal’
– Easy & Quick
A. Register On SCORES / SMARTODR Portal
B. Mandatory Details For filling Complaints on SCORES: (Name, PAN,Address,Mobile Number, Email ID)
C. Benefits:
i. Effective Communication
ii. Speedy Redressal of Grievance / Dispute
The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto Rs. 50,000. For value of holdings between Rs 50,001- 2,00,000, AMC not exceeding Rs 100 is chargeable. In case of debt securities, there are no AMC charges for holding value upto Rs 1,00,000 and a maximum of Rs 100 as AMC is chargeable for value of holdings between Rs 1,00,001 and Rs 2,00,000.
Update of Choice of Nomination
All new investors shall continue to be required to mandatorily provide the ‘Choice of Nomination’ for demat accounts (except for jointly held Demat Accounts). All existing investors are encouraged, in their own interest, to provide choice of nomination” for ensuring smooth transmission of securities held by them as well as to prevent accumulation of unclaimed assets in securities market.
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