The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner.
This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.
Registration of matters for online Disputes Resolutions Process
💡 Key Highlights:
✅ 100% Online – No paperwork or physical visits.
✅ Quick and Transparent – Time-bound resolution process.
✅ For All Investors – Retail and institutional clients.
✅ Covers Brokers, Depository Participants, AMCs, RTAs, etc.
🛠️ How to Use the SMART ODR Platform
First, raise your complaint directly with us (the market participant).
Filing of complaints through SEBI’s online portal
‘SCORES’ and ‘SMARTODR portal’
– Easy & Quick
A. Register On SCORES / SMARTODR Portal
B. Mandatory Details For filling Complaints on SCORES: (Name, PAN,Address,Mobile Number, Email ID)
C. Benefits:
i. Effective Communication
ii. Speedy Redressal of Grievance / Dispute
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