The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner.
This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.
💡 Key Highlights:
✅ 100% Online – No paperwork or physical visits.
✅ Quick and Transparent – Time-bound resolution process.
✅ For All Investors – Retail and institutional clients.
✅ Covers Brokers, Depository Participants, AMCs, RTAs, etc.
🛠️ How to Use the SMART ODR Platform
First, raise your complaint directly with us (the market participant).
If not resolved satisfactorily, escalate via SEBI SCORES (https://scores.gov.in).
If still unresolved, initiate dispute resolution via the SMART ODR Portal:
🔗 Visit: https://smartodr.in
Register/login
Submit your complaint and documents
Track resolution status online
🔍 Who Can Use SMART ODR?
Investors (retail and institutional)
Clients of stock brokers, DPs, AMCs, RTAs, etc.
Any party involved in securities market-related disputes
📌 Why It Matters:
This initiative by SEBI enhances investor protection and provides an efficient grievance redressal mechanism for disputes involving market entities.
As a responsible market participant, we encourage all our clients to utilize the SMART ODR platform for resolution of unresolved issues.
Issued in public interest Baljit Securities Pvt. Ltd
As per SEBI Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145
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