The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner.
This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.
💡 Key Highlights:
✅ 100% Online – No paperwork or physical visits.
✅ Quick and Transparent – Time-bound resolution process.
✅ For All Investors – Retail and institutional clients.
✅ Covers Brokers, Depository Participants, AMCs, RTAs, etc.
🛠️ How to Use the SMART ODR Platform
First, raise your complaint directly with us (the market participant).
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