Annexure-C (Investor Complaints)

 

 

Format for Investor Complaints Data to be displayed by Depository Participant  on their respective websites

 

Data for every month ending

 

S N

Receive d from

Carried forwar d from previou s

month

Receive d during the month

Total Pendin g

Resolve d*

Pending at the end of the month**

Average Resoluti on time^ (in days)

 

 

 

 

 

 

Pendin g        for less than 3 month

s

Pendin g        for more than 3 month

S

 

1

2

3

4

5

6

7

8

1

Directly from

Investors

 

 

 

 

 

 

2

SEBI (SCORE

S)

 

 

 

 

 

 

3

Stock

Exchang es

 

 

 

 

 

 

4

Other Sources

(if any)

 

 

 

 

 

 

5

Grand

Total

 

 

 

 

 

 

                 

 

Trend of monthly disposal of complaints

 

SN

Month

Carried    forward

from       previous month

Received

Resolved*

Pending**

1

2

3

4

5

6

1

April -2022

NIL

NIL

 

 

2

May-2022

NIL

NIL

 

 

3

June-2022

NIL

NIL

 

 

4

July-2022

NIL

NIL

 

 

 

….

 

 

 

 

 

…..

 

 

 

 

 

March-YYYY

 

 

 

 

 

Grand Total

 

 

 

 

 

*Should include complaints of previous months resolved in the current month, if any.

**Should include total complaints pending as on the last day of the month, if any.

^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

 

Trend of annual disposal of complaints

 

SN

Year

Carried forward

from     previous year

Received during the year

Resolved

during      the year

Pending      at

the end of the year

1

2017-18

NIL

NIL

 

 

2

2018-19

NIL

NIL

 

 

3

2019-20

NIL

NIL

 

 

4

2020-21

NIL

NIL

 

 

5

2021-22

NIL

NIL

 

 

 

Grand Total

NIL

NIL