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Format for Investor Complaints Data to be displayed by Depository Participant on their respective websites
Data for every month ending Nov22
S N | Receive d from | Carried forwar d from previou s
month |
Receive d during the month | Total Pendin g | Resolve d* | Pending at the end of the month** | Average Resoluti on time^ (in days) | |
Pendin g for less than 3 month
s |
Pendin g for more than 3 month
s |
|||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
1 | Directly from
Investors |
|||||||
2 | SEBI (SCORE
S) |
|||||||
3 | Stock
Exchang es |
|||||||
4 | Other Sources
(if any) |
From DP | 1 | 2 | 0 | |||
5 | Grand
Total |
|||||||
Trend of monthly disposal of complaints
SN | Month | Carried forward
from previous month |
Received | Resolved* | Pending** |
1 | 2 | 3 | 4 | 5 | 6 |
1 | April -2022 | NIL | NIL | ||
2 | May-2022 | NIL | NIL | ||
3 | June-2022 | NIL | NIL | ||
4 | July-2022 | NIL | NIL | ||
5 | Aug-2022 | NIL | NIL | ||
6 | Sept-2022 | NIL | 1 | 0 | 1 |
7 | Oct-2022 | 1 | 0 | 0 | 1 |
8 | Nov-22 | 1 | 1 | 0 | 2 |
Grand Total |
*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
Trend of annual disposal of complaints
SN | Year | Carried forward
from previous year |
Received during the year | Resolved
during the year |
Pending at
the end of the year |
1 | 2017-18 | NIL | NIL | ||
2 | 2018-19 | NIL | NIL | ||
3 | 2019-20 | NIL | NIL | ||
4 | 2020-21 | NIL | NIL | ||
5 | 2021-22 | NIL | NIL | ||
Grand Total | NIL | NIL |
Pricing as low as Equity at 0.08% , Options at Rs. 7.5 and Futures at 0.006%
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📢 Investor Awareness Notice: Introducing SMART ODR – Your Online Dispute Resolution Platform
🧠 What is SMART ODR?
The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner.
This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.
💡 Key Highlights:
🛠️ How to Use the SMART ODR Platform
🔍 Who Can Use SMART ODR?
📌 Why It Matters:
This initiative by SEBI enhances investor protection and provides an efficient grievance redressal mechanism for disputes involving market entities.
As a responsible market participant, we encourage all our clients to utilize the SMART ODR platform for resolution of unresolved issues.
Issued in public interest
Baljit Securities Pvt. Ltd
As per SEBI Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145